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Help /
Frequently Asked Questions
1. Are the programs legitimate?
Yes. Our partnerships with Third Party Sponsors seeking to
acquire new consumers enable us to give away the Gifts. We have sent
tens of thousands of gifts to consumers over the years. Essentially,
our advertisers cover the costs of your gift, including shipping and
handling.
2. How much will the Gift cost me?
Your gift is free, including shipping and handling, upon
completion of Sponsor’s offers as defined in the Program
Requirements and in accordance with the Terms and Conditions.
3. Am I eligible to become a Member?
To qualify to become a Member, you must read the Terms and
Conditions, Privacy Policy and any other applicable policies and
agree to them in their entirety. In addition, you must be a person
over eighteen (18) years of age who is a resident of the United
States. To access our Terms and Conditions and/or Privacy
Policy, please click the applicable link(s) at the bottom
of this page. Employees and relatives of the Company, and persons
residing with such individuals, are not eligible to become Members.
Only one Membership per person is permitted. Corporations,
businesses and governmental entities are also not eligible to become
Members or otherwise participate. For purposes of this Agreement,
"United States" shall be defined as the fifty (50) states of the
Union and territories including Midway Islands, Puerto Rico,
American Samoa, Virgin Islands, Micronesia, Marshall Islands,
Northern Mariana Islands, Palau and Guam.
4. How Many Gifts Can I Receive?
As long as you have enough points for redemption, you can redeem your points for gifts an unlimited number of times.
5. What are "offers"?
Examples of Sponsor offers include, without limitation, trial
offers, credit cards, product offers, service offers and other
low-cost or commercial offers. Some offers require a purchase to be
made, while others are free trials that convert to paying
obligations or free applications that do not require an initial
purchase. Others require approval or activation of an account (for
some credit card-related offers, the card must be activated by
making a purchase, transferring a balance or getting a cash advance
for the applicable offer to be considered "complete").
6. How many offers do I have to complete to get my Gift?
Each offer provides a different amount of points as bountry for completing the offer. Completing the offers that give the most points will allow you to redeem your points faster.
7. How often do you change the offers on each page?
The offers on each page change periodically. We strive to give
you a variety of choices to fit your interests. We encourage you to
check back often with us for additional offers that may interest
you.
8. How do I complete an offer?
To "complete" each Sponsor offer, you must fulfill the exact set
of Sponsor Offer Requirements as indicated on the Site, the Sponsor
must report to us that you have successfully completed their offer and we must receive payment from the sponsor.
(Sponsor notification typically takes 1 day, but can sometimes take longer. Payments from sponsors generally take 6 to 8 weeks).
9. Does the survey I filled out in the beginning count
towards my total completed offers?
No. The purpose of the survey is to learn about your interests,
so that we can provide you with information and future marketing
materials and Offers that fit your personality and lifestyle. The survey is optional and you are not required to complete it.
10. If I registered for the promotion prior to Sept 14,
2007, will I still be held to the Revised Terms and Conditions?
If you registered for the promotion and completed offers prior to
Sept 14, 2007, the new Terms and Conditions will only apply to the
offers that were completed after Sept 14, 2007. Please review the
"Cancellation Limitation" in the Terms and Conditions for specific
details.
11. How do I check the status of my Gift redemption?
To check your Gift redemption status, please visit the Gift Status Page of
your Member Account. Upon first completing an Offer, the Offer may
show up in your Gift Status Page as an "Offer Viewed." Once we
receive confirmation from the applicable Third Party Sponsor that
you have fulfilled all the subject offer requirements, the status
will change from "Not Reported" to "Reported" on the Gift Status
Page of your Member Account. If you choose not to complete the
offer, the offer will remain posted as "Not Reported". Your running tally of points will also be displayed on your member page.
12. How do I return to the offer pages to review or
finish the applicable offers?
To return to any of the three offer pages, simply click on the
link provided on the Gift Status Page of your Member Account. From
there, you can review and complete additional offers to satisfy
requirements for your Gift.
13. I completed offers, but they are not showing up in
your system. Why?
We rely on each Sponsor to provide us with timely reporting and
confirmation of your successful completion of their Sponsor offer.
It may take four (4) to six (6) weeks before we receive confirmation
from the applicable Third Party Sponsor, so please be patient. If
six (6) weeks has passed from the time that you believe that you
completed the applicable offer, and it is still not showing up in
our system, please contact our friendly Customer Service team. You
must save all receipts, order confirmation, records and materials
that show your transaction history with each Sponsor Offer. You may
be asked for copies of receipts, order confirmations and other
relevant documents in the Gift Redemption process to verify your
transactions with Sponsors and failure to produce the required
documents for a Sponsor Offer when requested may result you not
receiving completion credit for that Sponsor Offer.
14. Do I have to complete the offer(s) through your site,
or can I go to the Third Party Sponsor(s) directly and complete my
transaction(s)?
You will not be able to receive credit for your participation in
the Program if you do not complete the Offer through our Site. You
must complete the Offers from our Third Party Sponsors precisely as
set forth on the Site in order to receive a your HD LCD Television.
15. How will I know when I have qualified for my gift?
In order to receive your gift from us you must complete the
required number of offers for the promotion. You must save all receipts, order
confirmation, records and materials that show your transaction
history with each Sponsor offer. You may be asked for copies of
these receipts, order confirmations and other relevant documents in
the Gift Redemption process to verify your transactions with
Sponsors and failure to produce the required documents for a Sponsor
Offer when requested may result you not receiving completion credit
for that Sponsor Offer. We typically will not ask for this information if we already have confirmation and payment from the sponsor.
16. Okay I did a Gift redemption request, now what?
After you have redeemed points for a Gift, check the "Gift Status" section of your
Member Account information on the Site on a regular basis. We will also send you an email when your gift has shipped out.
Typical delivery time will be 1 to 8 weeks, depending on the gift.
17. When will I get my Gift?
You should receive your gift within one (1) to eight (8) weeks
after completing the online Gift Redemption form. If eight
(8) weeks has passed, and you still haven’t received your gift, please contact
our friendly Customer Service team.
18. Can I change my Gift?
Yes. The Gift you chose initially does not have to be the Gift you redeem your points for. See the redemption section of the website for all the Gifts currently available.
19. Can I change or update my contact information,
including my e-mail address?
At this time, changes to your contact information, including your
e-mail address, cannot be processed. Please make sure to retain the
original e-mail address that you provided to us when you registered
to become a Member in order to access your Member Account and check
on your gift status.
20. How do I cancel a membership, offer, transaction,
purchase, or other agreement with a Third Party
Sponsor?
The Sponsors are solely responsible for their offers, program
requirements, refunds, products, cancellations and related customer
service. For those questions, please contact the Sponsors directly.
21. . If I cancel a membership, trial offer, or other
agreement with a Third Party Sponsor after signing up, will the
associated offer be considered completed?
Some offers require a purchase to be made, while others are free
trials that convert to paying obligations if not canceled or free
applications that do not require an initial purchase (and generally
can be cancelled without obligation if you do not want to consent to
the purchase after the free period ends). In general, you are not required to continue any trials unless specified on our site.
22. Is there any time limit to complete the
offers?
No.
23. Why might I be asked to provide Proofs of Purchase
and/or Proof of Identification?
In case of any discrepancy or an audit regarding the completion
of your Offers, you may be required to provide proof of completing
the Offers in question, along with associated statements. In order
to protect you, we may request proof of identification, especially
when fraud or identity theft may be suspected.
24. Why may I need to have my documents
notarized?
The notary section of our Confirmation Form and our Gift
Redemption Voucher are present for your protection, as well as ours.
This notarization assures us that you are the person who qualified
for the Gift, and assures you that no other person purporting to be
you can claim your Gift.
25. Do I have to pay taxes on my Gift?
You are responsible for all federal, state, and local taxes. To
comply with federal and state tax codes, we report your receipt of
any Gifts with an fair market value in excess of Six Hundred Dollars
($600) to the IRS. We must obtain your Social Security Number in
order to do this. Federal and state tax authorities will consider
your Gift "income." Please visit http://www.irs.gov/ for more information.
26. How do I know whether or not I used a valid link to
register for the Program?
Our Programs are presented to customers by invitation only. This
means that you will only receive valid links through our e-mail
advertisements, pop-up advertisements, and/or web page banners.
Links obtained through friends or other venues usually are obsolete
and will not enable you to qualify for Gift redemption.
27. Am I being spammed? /How do I unsubscribe from
receiving e-mail?
No. Our e-mails are not SPAM. We strictly comply with the
guidelines established by the CAN SPAM Act of 2003, as amended.
However, in exchange for your Gift, use of the Site and
participation in the Programs, you agree to receive e-mail
solicitations from us, our Third Party Sponsors, as well as our
other third party advertisers and marketers. To stop receiving
e-mail from us, our Third Party Sponsors and/or our third party
advertisers and marketers, please follow the instructions contained
in our Privacy Policy. To access our Privacy Policy, please click
the link at the bottom of this page.
28. Why am I getting Pop-Ups?
If you are getting an excessive number of Pop-Ups, it is possible
that your computer has been infected by spyware and/or adware.
We DO NOT install any type of spyware or adware on your
computer and disapprove of its use. Contact your Internet
service provider for instructions on removing such programs.
29. Is there anything else I should know?
Additional Program-related information can be found in our Terms
and Conditions and Privacy Policy. Links to both documents can be
found at the bottom of this page.
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